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How a regional bank modernized their tax transcript retrieval and KYB process to improve their compliance

By replacing manual IRS forms and fragmented KYB checks with Compliancely’s automated verification platform, this regional bank transformed their underwriting process into a borrower and audit-friendly process 

35–45%

REDUCTION IN TRANSCRIPT RETRIEVAL TIME

10–20%

INCREASE IN LOAN CONVERSIONS

REDUCED

LOAN UNDERWRITING CYCLE FROM 21 DAYS TO 7 DAYS

A mid-sized regional bank with a well-established large SBA 7(a) and 504 lending portfolio and 10+ years of experience in serving small business owners. They specialized in commercial lending and loan disbursement for small businesses.  

Despite years of lending experience, they were relying on legacy IRS Form 4506-C manual submissions via mail or fax for their underwriting verification process. With loan volumes increasing, their borrowers started expecting faster approvals. Plus, with regulatory oversight increasing, their manual processes became a growing compliance risk.  

Challenges Faced

Lengthy retrieval time for tax transcripts 

Their tax transcript retrieval time took an average of 10 to 15 days, with some cases stretching up to weeks.

 
Slow manual process 

The team spent an average of 2.5 hours per file manually entering data from PDF transcripts into their system.

Inconsistent data validation 

The team manually entered data which increased the chances of mistakes occurring  more often, raising audit risk.

Low customer approval and borrower frustration 

Multiple follow-ups and delays led to borrowers getting frustrated and seeking  other faster alternatives.

More rejections and rework

A significant number of 4506-C requests  were rejected by the IRS because the name and EIN did not match the records.

 

Compliancely Solution

Digital Tax Transcript e-Consent 

Replaced wet signatures with 100% digital, IRS-approved electronic authorization that meets both IRS and SBA compliance standards.

Direct IRS Gateway Access 

Removed traditional 4506-C manual processing and enabled near-real time delivery of IRS tax transcripts.

Real-Time TIN and Name Matching 

Integrated TIN checks to validate name and tax ID against IRS records in order to prevent IRS rejections.

Secretary of State (SOS) Integration 

Gained real-time verification of whether a business is active and in good standing with the state, without using different state websites.

Watchlist and Sanctions Screening 

Automatically screen businesses against OFAC, PEP, and adverse media lists to strengthen BSA and AML compliance.

Real-Time Status Tracking and Audit Trail 

All requests were recorded with a time-stamped digital audit trail to provide clear and defensible documentation for audits.

 

Blog

What Is an IRS Tax Transcript?

Applying for loan, verifying income, resolving tax issues. All these things have one thing in common: they require past tax records. But when they are not available, the best practice is to request the IRS for a tax transcript. In this blog, learn what an IRS tax transcript is, what it contains, transcript types, and how permissioned retrieval supports lending, reviews, and tax resolution.

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